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Preparing for a contactless festival summer

by | Oct 1, 2019

“Contactless festival” is the working title for TicketCo’s upcoming news for the festival season 2020 – a payment solution that eliminates top-up of cashfree cards or apps without loss of customer data, and a card reader that runs offline if the network is down or the 4G-net is overcharged.

“Killing the cashless cards” is another term we are playing around with this autumn, and that is highly descriptive for our plans. We are developing something far better, and we will launch our new payment solution in the springtime,” said TicketCo CEO Kaare Bottolfsen.

Contactless benefits

“We have just started to communicate this solution in customer meetings, and our impression is that we are hitting the bullseye amongst the festival organisers. The existing TicketCo Wallet app is running smooth, but it demands that the festival goers top up before purchasing, and it is rather time consuming at our end when it comes to refunds. With contactless payments everything will be easier,” adds TicketCo’s UK Country Manager, David Kenny.

 

“The beauty of this is that no customer data will be lost, like they are for organisers who have one ticketing solution and another solution for chip & PIN or contactless bar sales. In TicketCo, all sales are handled within the same platform. If the card used at the bar is registered in the customer profile – which it will be if it has been used to purchase the ticket – then we will generate unique and complete customer data,” said Bottolfsen.

 

“We know this is of high value for many organisers,” he added.

Runs offline

But there is more to it than this. Bottolfsen also announced a bank terminal that will run offline.

“The network can be a vulnerable part of a festival set-up. We occasionally experienced trouble at the door or in the bar due to a poor network, and when several thousand people are gathered at a festival the 4G network often is an unreliable plan B. So we have been sourcing a solution that is able run offline when there is a problem with the network or the IT infrastructure,” he said.

 

“Adyen’s new terminals does just that, and we are really looking forward to demonstrating this brilliant feature for UK festival organisers,” Mr Kenny added.

The limit for contactless payments without PIN is £30 in the UK, and most festival bar bills are below this limit.

“We have great expectations for our new solution. 99 % of the public have either payment cards, smart phones or both, and we will offer our organisers both app to app payments without need for top-up, and this brilliant online/offline contactless payments terminal,” said the TicketCo CEO.

“Please contact us for more info,” the TicketCo UK Country Manager said.

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