The first point of contact between guests and an event is access control, where tickets are scanned. Yet, this crucial part of ticketing operations has not been thoroughly explored on TicketingPodcast.com—until now. In this episode, Jacqueline Purcell, a seasoned access control expert from Alvarado Mfg., delves into the intricacies of event access control.
Drawing on her extensive experience managing ticket operations at high-profile events like Formula One and the Super Bowl, Jacqueline shares her insights on transforming chaotic crowds into orderly lines, ensuring each attendee's entrance is as thrilling as the event itself.
Discover the technological revolution reshaping event entryways, from advanced turnstiles to biometric advancements, and how these innovations enhance both enjoyment and safety. We'll also discuss the adaptation to mobile ticketing systems and the unique challenges of managing international crowds.
Jacqueline also shares her captivating career journey, which began at Walt Disney World Theme Parks and Resorts and led her through roles with Salt River Fields, Fleet Feet Scottsdale, Arizona Coyotes, Toronto Blue Jays, and TicketReturn. Now, as the Sales Manager for Sports & Entertainment at Alvarado, she leverages her sales and technical expertise across North America.
Don’t miss this insightful look into the future of event access control and the seamless magic behind every swipe, scan, and smile at the gate.
