Leveraging Customer Data: Insights from Stefan Lavén, CEO of DataTalks

Are you a ticketing manager or a sports executive eager to unlock the full potential of customer data? Our latest episode of TicketingPodcast.com is a must-listen. We sat down with Stefan Lavén, the visionary CEO and founder of DataTalks, to delve into how customer data can revolutionise your ticketing strategy and drive revenue growth.

Key Takeaways from the Episode

1. Understanding Customer Data: Stefan breaks down what customer data entails—covering interactions, purchases, content views, and more. He explains how these touchpoints can be harnessed to create a comprehensive engagement profile for fans.
2. Monetising Data: Learn how DataTalks helps sports clubs connect disparate data points to drive actionable insights and revenue. Stefan shares a compelling case study from Greek club PAOK FC, showcasing how targeted campaigns doubled their average ticket order value.
3. Strategic Utilisation of Data: Discover the importance of segmentation and personalised marketing. Stefan emphasises that understanding different fan segments allows clubs to communicate more effectively and optimise pricing strategies.
4. Compliance and Security: In today's digital age, data security and compliance are paramount. Stefan discusses how DataTalks ensures GDPR compliance and builds trust with clients by providing secure, accessible data solutions.
5. Future of Sports Data: Stefan’s insights into the future of sports data management highlight how new technologies can level the playing field for smaller organisations, enabling them to compete with larger entities through cost-effective, innovative solutions.